Privacy Policy
Effective January 1, 2026
Professional Chico Spray Foam Insulation, insulationchico.com, info@insulationchico.com
Who this policy covers
Last updated October 28, 2026.
This policy explains how Professional Chico Spray Foam Insulation, an insulation contractor in Chico, CA, handles the information you share when you visit our website, fill out our form or call us. It applies to this site, starting from our home page, and to the estimate requests that come through it.
We're a small local business, so we keep this simple. We collect what we need to answer you, come out to look at your attic or crawl space, and do the job. We don't collect more than that.
What information we collect
When you fill out our contact form, we receive what you type in. That usually means your name, phone number, email, address or city, and a short note about the job, such as a drafty room or a hot upstairs.
Our form is run by an outside form service, so your answers pass through that service before they reach us. That service handles the data under its own privacy terms.
When you call us at (530) 399-1513 or email us, we keep the details you give us so we can follow up and schedule a visit.
When you browse the site, basic technical information may be recorded automatically. This can include your browser type, device, the pages you viewed, how you reached the site and a general location based on your IP address. We use it only in summary form to see how the site is used.
Cookies and site analytics
Cookies are small files a website saves in your browser. Our site may use them to keep pages working properly and to count visits through analytics tools, which show us things like which service pages people read most.
You can block or delete cookies in your browser settings. The site will still work for reading pages and reaching us, though some features may not behave quite the same.
How we use your information
We use your information to answer your question, set up an estimate, do the work you hire us for, send invoices and follow up if something about the job needs attention.
We also use general site data to fix problems and make the pages clearer for the next homeowner.
We don't sell your personal information, and we don't share it for other companies' advertising. We share it only with the services that help us run the business, such as our form and email providers, or when the law requires it.
How long we keep it
We keep your contact and job details for as long as we need them to finish the work, stand behind it and keep the business and tax records the law expects of us.
If you reached out but never hired us, we keep your request only as long as it's useful for following up, and you can ask us to delete it sooner.
Your choices and rights
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. We'll do that unless we have to keep something for legal or tax reasons, and if so we'll tell you what and why.
California residents may have further rights under state privacy law. Whether or not those laws apply to a business our size, we'll honor reasonable requests to see, fix or delete your information.
You can also ask us to stop contacting you at any time, and we will.
Children's privacy
Our site is meant for homeowners and property owners. We don't knowingly collect information from children under 13, and if we learn we have, we'll delete it.
Keeping your information safe
We use reasonable steps to protect what you send us, such as limiting who on our team can see it and using reputable services to store it. No website or email system is perfectly secure, so please don't send payment card numbers or other sensitive details through the form.
Changes to this policy
If we change how we handle information, we'll update this page and the date at the top. Checking back here is the easiest way to see the current version.
How to reach us about privacy
If you have a question or concern about your information, call us at (530) 399-1513 or use our contact page. We're available Mon–Sun, 8 AM–9 PM, and we'll get back to you within 1 business day.
To learn more about who we are and how we work, visit our About page.